Privacy Policy - Cleaners Lambeth

This Privacy Policy explains how Cleaners Lambeth collects, uses, stores, shares, and protects personal data. It applies to all Cleaners Lambeth customers in the Lambeth area, including anyone who requests, receives, or enquires about our cleaning services. We are committed to handling personal data in a lawful, fair, and transparent way in line with the UK GDPR and the Data Protection Act 2018.

1. Who this policy applies to

This policy applies to:

residential customers
commercial customers
prospective customers who make enquiries
any person whose personal data we process in connection with our cleaning services

By using our services, making an enquiry, or otherwise interacting with Cleaners Lambeth, you acknowledge that your personal data may be processed as described in this policy.

2. What data we collect

We only collect personal data that is necessary for the provision and administration of our services. The types of data we may collect include:

Identity data such as your name and title
Contact data such as address, email address, and phone number
Service data such as cleaning preferences, property details, appointment times, access instructions, and service history
Payment data such as payment confirmation, billing records, and transaction information
Communication data such as messages, complaints, feedback, and enquiry details
Technical data such as IP address, browser type, and usage information if you interact with our digital systems

We do not intentionally collect special category data unless it is necessary and lawful to do so. If such data is ever provided to us, it will be processed only where a valid legal basis applies and appropriate safeguards are in place.

3. How we collect your data

We may collect your information directly from you when you:

request a quotation or booking
use our cleaning services
contact us with a question or complaint
provide feedback
make a payment or receive an invoice

We may also collect data indirectly from:

third-party booking or payment providers
property managers or landlords acting on your behalf
publicly available sources where relevant and lawful

4. Why we use your personal data

We use personal data for the following purposes:

to provide and manage cleaning services
to arrange bookings, reschedule appointments, and confirm service details
to process payments and issue invoices
to communicate with you about your service
to respond to queries, complaints, and requests
to keep appropriate business and accounting records
to improve our services and customer experience
to comply with legal, regulatory, tax, and insurance obligations

We will never use your data in a way that is incompatible with the original purpose for which it was collected unless we have a valid legal basis to do so.

5. Lawful basis for processing

Under data protection law, we must have a lawful basis for each processing activity. Cleaners Lambeth relies on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes managing bookings, providing cleaning services, and handling payments.

Legal obligation

We may process and retain certain data to comply with legal obligations, including tax, accounting, consumer protection, and record-keeping requirements.

Legitimate interests

We may process data where it is necessary for our legitimate interests and where those interests are not overridden by your rights and freedoms. This may include business administration, service improvement, fraud prevention, and internal record management.

Consent

In limited situations, we may rely on your consent, for example for certain marketing communications or optional data processing. Where consent is used, you may withdraw it at any time.

6. Sharing your data and processors

We may share personal data with trusted third parties who help us run our business. These parties act as processors when they process data on our instructions and only for specified purposes. They may include:

payment processors
booking and scheduling software providers
customer relationship and communication platforms
cloud storage and IT support providers
accountants and bookkeeping services
insurance providers, where necessary

We may also disclose data to professional advisers, regulators, courts, law enforcement, or other authorities where required by law or necessary to protect our rights, customers, or business operations.

All processors are required to handle personal data securely, confidentially, and in accordance with data protection law. We ensure that appropriate contracts and safeguards are in place before any personal data is shared.

7. Data retention

We keep personal data only for as long as necessary for the purposes set out in this policy, including for legal, accounting, and reporting requirements. Retention periods vary depending on the type of data and the reason it was collected.

Customer service records are generally kept for the duration of the service relationship and for a reasonable period afterwards
Financial and tax records are retained for the period required by law
Communication records may be retained for complaint handling, quality assurance, and business record purposes
Inactive or unnecessary data is securely deleted or anonymised when no longer needed

Where data is no longer required, we take appropriate steps to erase it securely or anonymise it so it can no longer be linked to an identifiable individual.

8. Your rights under GDPR

As a data subject, you have a number of rights in relation to your personal data. Subject to legal conditions and exemptions, you may have the right to:

access the personal data we hold about you
rectify inaccurate or incomplete data
erase your data in certain circumstances
restrict processing in certain situations
object to processing based on legitimate interests or direct marketing
data portability for certain information you have provided to us
withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the UK Information Commissioner's Office if you believe your data has been processed unlawfully or if you are dissatisfied with our handling of your information.

9. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures are designed to safeguard data at all stages of processing, including collection, storage, use, and deletion.

While no system can guarantee absolute security, we take reasonable steps to reduce risk and to ensure that personal data is handled carefully and responsibly. Access to personal data is limited to staff and processors who need it for legitimate business purposes.

10. International transfers

If any of our processors store or access data outside the United Kingdom, we will ensure that appropriate legal safeguards are in place. These may include adequacy regulations, standard contractual clauses, or other approved transfer mechanisms designed to protect your data to the required standard.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, or our services. Any updated version will apply from the date it is published. We encourage customers to review this policy periodically so they remain informed about how their data is handled.

12. Summary of our commitments

Cleaners Lambeth is committed to respecting your privacy and processing personal data lawfully, fairly, and transparently. We collect only what we need, use it for clear purposes, retain it only for as long as necessary, and share it only with trusted processors or where legally required. We also recognise and support your rights under data protection law.

This policy applies to all Cleaners Lambeth customers in the Lambeth area. We take our obligations seriously and aim to ensure that every customer can trust us to handle personal data with care, confidentiality, and accountability.