This Privacy Policy explains how Cleaners Lambeth collects, uses, stores, and protects personal data relating to customers and prospective customers in the Lambeth area. It also explains your rights under applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaners Lambeth customers and users of our services within the Lambeth area.
Cleaners Lambeth acts as the data controller for the personal data described in this Privacy Policy. This means that we decide how and why your personal data is used when you enquire about, book, or receive cleaning services from us in the Lambeth area.
By using our services, contacting us, or providing your personal data, you acknowledge that you have read and understood this Privacy Policy.
We collect only the personal data that we need for clear and specific purposes connected with providing our cleaning services and managing our business. The types of personal data we may collect include:
Identification and contact details: name, surname, home address, service address, billing address, and preferred contact details such as postal address or messaging handles where applicable.
Service and booking information: details of the services you request, property type and size, access instructions you choose to provide, preferred dates and times, frequency of service, and notes relevant to the cleaning work.
Payment and billing information: information required to process payments and issue invoices. Where payments are processed by an external payment processor, we do not receive or store full card details, but may receive limited information such as transaction reference and payment status.
Communication records: information you provide when you contact us by any communication method, including enquiries, complaints, feedback, and any other correspondence relating to our services.
Technical and usage data: basic technical data generated when you visit our website, such as the pages you view, the date and time of your visit, and information transmitted by your browser. This data is collected for security, performance, and analytics purposes.
We will only process your personal data when we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Contract: We process your personal data when it is necessary to enter into or perform a contract with you, such as when you request a quote, make a booking, or receive cleaning services. This includes arranging appointments, managing payments, and communication about your service.
Legal obligation: We may process your personal data where this is necessary to comply with legal and regulatory obligations, such as tax, accounting, or record-keeping requirements.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, and these interests are not overridden by your rights and freedoms. Examples include improving our services, handling customer queries, preventing fraud or misuse, and maintaining security.
Consent: In specific cases, we may rely on your consent, for example for certain types of marketing communication. When we rely on consent, you can withdraw it at any time by contacting us using your preferred communication method.
We use your personal data for the following purposes:
To provide cleaning services in the Lambeth area, including handling enquiries, giving quotes, managing bookings, and delivering the services you have requested.
To manage our relationship with you, including sending confirmations, reminders, updates about your bookings, and responding to your requests, complaints, or feedback.
To process payments, issue invoices, manage refunds where applicable, and keep appropriate financial records.
To operate, improve, and secure our website and internal systems, including troubleshooting, data analysis, testing, and monitoring for security threats.
To comply with our legal and regulatory obligations, including tax and accounting requirements and responding to lawful requests from public authorities.
To send you information about services that are similar to those you have already purchased from us, where permitted by law. You can object to this type of communication at any time.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Booking and service data will generally be retained for a period specified by applicable tax and accounting laws, after which it will be securely deleted or anonymised.
Communication records, such as enquiries or complaints, will be retained for as long as reasonably necessary to manage our relationship with you, resolve issues, and demonstrate that we have responded appropriately.
Where we process personal data based on your consent and you withdraw that consent, we will stop the relevant processing and, where appropriate, delete or anonymise the data, unless we are required or permitted by law to retain it for longer.
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place.
Service providers and processors: We may use third-party companies to assist with activities such as payment processing, booking management tools, customer relationship management, data storage, and IT support. These companies act as data processors and are only allowed to process your personal data on our documented instructions, under a written contract, and with appropriate technical and organisational measures to protect your data.
Professional advisers: We may share necessary personal data with professional advisers, such as accountants or legal advisers, where this is required for the proper management of our business and to meet legal obligations.
Authorities and law enforcement: We may disclose personal data if required to do so by law, or in response to lawful requests from public authorities, courts, or law enforcement agencies.
In all cases, we take care to ensure that any sharing of personal data is lawful, proportionate, and subject to appropriate safeguards.
If we transfer your personal data outside the United Kingdom or the European Economic Area via our chosen service providers, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or ensuring the recipient is in a country with adequate data protection laws.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures include access controls, staff training on data protection, secure storage of records, and the use of reputable service providers for hosting and data processing. While no system can be completely secure, we work to ensure that the level of protection is appropriate to the risks involved.
As a data subject under the UK GDPR and related laws, you have a number of rights in relation to your personal data. These rights apply to all Cleaners Lambeth customers located in the Lambeth area, subject to certain legal limitations and exemptions.
Right of access: You have the right to request confirmation of whether we process your personal data and, if so, to obtain a copy of that data and information about how we use it.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or consider an objection.
Right to object: You have the right to object to processing that is based on our legitimate interests, including certain types of direct marketing. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to data portability: Where we process your personal data by automated means based on your consent or on a contract with you, you may have the right to receive the data you provided to us in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent for processing, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we will take reasonable steps to inform you. The most recent version of this Privacy Policy will always apply to the personal data we hold about you.
Keeping on top of your cleaning chores is easy and affordable if you have our cleaners Lambeth on your side.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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