These Terms and Conditions govern the provision of cleaning services by Cleaners Lambeth to residential and commercial clients. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, company, or organisation that requests or receives services from Cleaners Lambeth.
Company, we, us, our means Cleaners Lambeth as the provider of cleaning services.
Services means any cleaning or associated services carried out by the Company, including but not limited to regular domestic cleaning, one off cleaning, end of tenancy cleaning, office cleaning, and specialist cleaning.
Premises means the property or location where the Services are to be carried out.
Operatives means the cleaners, contractors, or staff engaged by the Company to provide the Services.
The Company provides cleaning services within its operational service area, including Lambeth and surrounding locations, subject to availability. The precise scope of the Services will be agreed at the time of booking and confirmed in a booking confirmation.
Services may include regular scheduled cleaning, one off deep cleans, move in and move out cleans, end of tenancy cleaning, and commercial cleaning, as well as additional tasks such as internal window cleaning, oven cleaning, fridge cleaning, and other agreed services.
The Company reserves the right to decline work that falls outside its usual operations, that cannot be carried out safely, or that would breach any law or regulation.
Bookings may be made by the Client via the Companys designated booking channels. When placing a booking request, the Client must provide accurate and complete information, including the address of the Premises, type of property, approximate size, service requirements, and any access instructions.
All bookings are subject to availability and are not confirmed until the Client has received a booking confirmation from the Company. The Company reserves the right to refuse a booking at its absolute discretion.
The Client is responsible for ensuring that any information supplied to the Company is true, accurate, and up to date. Any change in circumstances that may affect the delivery of the Services, such as building works, restricted access, or changes in occupancy, must be communicated to the Company as soon as reasonably possible.
The Company may adjust the quoted price or service duration if the information provided at the time of booking is materially inaccurate or incomplete, or if the Premises are in a significantly different condition than described.
The Client must ensure that the Operatives have safe and reasonable access to the Premises at the agreed time. Access arrangements, such as keys, key safes, concierge services, or presence of the Client or a representative, must be agreed in advance.
Where keys are provided to the Company, the Client confirms that they have the authority to provide such keys and that there are no restrictions preventing the Operatives from entering the Premises to perform the Services.
If the Operatives are unable to gain access to the Premises at the scheduled time, or are denied access, the visit may be treated as a late cancellation, and a cancellation fee may be charged in accordance with these Terms and Conditions.
The Client agrees to provide a safe working environment for the Operatives, including but not limited to the provision of lighting, hot water, and electricity. The Client must inform the Company of any known hazards or risks at the Premises, such as loose wiring, unsafe flooring, or hazardous materials.
The Client must ensure that the Premises are reasonably tidy and that personal items, valuable or fragile objects, and important documents are safely stored away before the commencement of the Services.
The Client is responsible for securing any pets and ensuring that they do not interfere with the Operatives or compromise safety during the provision of the Services.
Unless otherwise agreed, the Company will supply its own cleaning products and basic equipment. Where specialist equipment or products are required, this may be subject to an additional charge, which will be notified to the Client in advance wherever reasonably possible.
The Client must notify the Company in advance of any surfaces, materials, or items that require special care or are subject to specific cleaning restrictions. The Company will use reasonable skill and care to select appropriate methods and products but is not liable for damage arising from pre existing wear and tear, improper installation, or inherently delicate surfaces.
Prices for Services are provided to the Client prior to booking, either as an hourly rate or a fixed fee for a specified service. All prices are quoted in pounds sterling and may be subject to applicable taxes.
Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or payment on completion of the service, depending on the type of service and the Clients booking history.
Payments must be made using the methods accepted by the Company at the time of booking. The Client is responsible for ensuring that any payment details provided are accurate and that adequate funds are available.
If payment is not received in accordance with agreed terms, the Company reserves the right to suspend further services, apply reasonable late payment charges, and take steps to recover unpaid amounts, including the use of third party collection agencies where appropriate.
The Client may cancel or reschedule a booking subject to any minimum notice period specified at the time of booking. Where a minimum notice period applies, cancellations or rescheduling requests received after this time may incur a cancellation fee.
Short notice cancellations, including situations where the Operatives are unable to gain access to the Premises or are turned away on arrival, may be charged up to the full price of the scheduled service.
The Company reserves the right to cancel or reschedule a booking at any time, including where Operatives are unavailable, conditions at the Premises are unsafe, or there are events beyond the Companys reasonable control. In such circumstances, the Company will use reasonable endeavours to offer an alternative appointment. Where no suitable alternative can be agreed, any pre paid amounts for the affected service will be refunded.
The Company aims to provide Services with reasonable skill and care. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible and in any event within 48 hours of the service being provided.
The Client should provide clear details of the issue so that the Company can investigate. Where a complaint is found to be justified, the Company may, at its discretion, offer to re clean the affected areas, issue a partial refund, or provide another appropriate remedy, taking into account the nature of the service and the circumstances.
The Company is not obliged to offer any remedy where the Client fails to report an issue within the specified timeframe, where the problem arises from factors outside the Companys control, or where the Premises have been used or altered in a way that prevents a fair assessment of the complaint.
The Company holds appropriate insurance in respect of its Services. The Company shall use reasonable efforts to ensure that all Operatives are properly vetted and trained, but the Company does not accept liability for any loss or damage that is not directly caused by its negligence.
To the fullest extent permitted by law, the Company shall not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss arising from or in connection with the provision of the Services.
The Companys total liability for any claim arising out of or in connection with the Services shall not exceed the amount paid or payable by the Client for the specific service in relation to which the claim arises, except where such limitation is not permitted by law.
The Company shall not be liable for any cost or damage arising from faulty or improperly installed fixtures, old or fragile items, pre existing damage, inherent defects, wear and tear, or the use of unsuitable products requested by the Client.
The Company will handle and dispose of waste generated in the course of cleaning in compliance with applicable waste and environmental regulations. General household waste may be bagged and left in designated bins at the Premises, unless otherwise agreed.
The Company is not a licensed carrier of controlled or hazardous waste and will not remove such waste from the Premises. Hazardous, clinical, or regulated waste, including chemicals, oils, sharps, and biological materials, remains the responsibility of the Client, and must be managed through appropriate licensed services.
The Client must ensure that any waste they ask the Company to handle is suitable for normal cleaning operations and does not breach relevant waste regulations. The Company may refuse to handle or remove any items it reasonably considers to be hazardous or inappropriate.
The Company and its Operatives will carry out the Services in accordance with applicable health and safety laws and reasonable industry practices. The Client agrees not to request or insist on any task that would breach health and safety requirements or place the Operatives at undue risk.
The Company may withdraw Operatives from the Premises where it reasonably believes that their safety is at risk, including due to aggressive behaviour, unsafe conditions, or the presence of hazards not previously disclosed by the Client.
The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, transport disruption, strikes, lock outs, accidents, public health restrictions, or legal or regulatory changes.
The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom. Information provided by the Client will only be used for the purpose of managing bookings, providing Services, administering accounts, and related customer service activities, except where otherwise required or permitted by law.
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise notified to the Client. Continued use of the Services after such changes take effect will be deemed acceptance of the updated Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, whether contractual or non contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company reserves the right to bring proceedings against the Client in any other court of competent jurisdiction where appropriate.
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written service description or booking confirmation issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings, agreements, or representations, whether oral or written.
Keeping on top of your cleaning chores is easy and affordable if you have our cleaners Lambeth on your side.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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